Terms & Conditions
By
clicking the "BOOK NOW" button after filling the credit
card information, you agree to the following terms and conditions:
**
CHANGE OF NAMES NOT PERMITTED. CHANGES/CANCELLATION OF FLIGHTS NOT
PERMITTED ** except where noted under "Penalties", strong
restrictions may apply (see below).
By
checking the box "I read and accepted the general conditions of
the contract" AND by clicking "BOOK NOW" at the
"Personal and Credit Card Info" page, you agree to pay the
TOTAL amount of all the charges listed on that page. The total amount
of the charges to your credit card may be split into separate charges
appearing in the name of the airline involved, and/or one of their
agents, and/or one of our participating consolidators, and/or our
partner company (Supplier Name) acting as processing company. Also,
charges by an airline may be itemized for each passenger.
Additional
terms, important for you to understand and agree with, are accessible
by scrolling (moving) down this page:
PROCESSING
FEE, SHIPPING COST, TYPES OF TICKETS:
You
are given a choice between preferring an e-ticket and a paper ticket.
When possible, we follow your request and charge accordingly.
However, it is better you assume you will be getting an e-ticket
unless you book a combination of multiple carriers (airlines).
Sometimes it will look like you booked only one airline, but one or
more of your trip segments is actually a code share (where a plane is
being shared between two airlines). In these cases you usually will
get paper tickets.
In some cases, when you are booking only one
airline, the airline will specifically request an e-ticket (or charge
a heavy penalty if we issue paper tickets), so we will have to issue
an e-ticket even if you selected paper ticket. Similarly, there are
cases where the itinerary must be issued on paper tickets even though
you selected e-tickets. If you are issued e-tickets, you will be
charged the $10.00 processing fee, and if you are issued paper
tickets, you will be charged the $20.00 processing and handling
(includes shipping fee) fee, regardless of which you selected as a
"preference" on the web site.
Automation Fee:
None.
Shipping Fees: Will Be Charged Separate.
REVIEW
YOUR ITINERARY CAREFULLY: Important
You
need to review your itinerary BEFORE you hit the final "PURCHASE"
button:
(A)
Make sure the dates are what you requested:
Clicking the other buttons than mentioned during the procedure may
sometimes resets dates depending on your browser configuration. for
e.g. Home and back button.
(B)
Some itineraries have an overnight stay, or flights arrive the next
day:
be careful of the times and dates of travel through the whole
itinerary.
(C)
Make sure you have the airports that you wanted:
if you search for flights to London (UK), you will get flights to all
London airports (unless you specified from the start the airports by
their codes such as LHR, LGW, etc... The same applies for New York, a
city that has 3 airports (JFK, LaGuardia LGA, and Newark EWR).
Washington, DC, has Dulles (IAD), BWI, and Reagan National (DCA).
Also, be aware that some cities have the same name, such as
Manchester, NH (MHT) and Manchester, England (MAN). Be also aware
that some low-cost airlines fly to airports that geographically are
very distant from the city name the airline claims it flies to (for
example, Ryanair sells Frankfurt even if the planes actually lands in
Hahn, more than 80 miles away from downtown Frankfurt)
(D)
Also, be aware that sometimes you might be flying into one airport
(like London-Heathrow) and out of a different airport (like
London-Gatwick).
This happens in New York, London, Paris, Sao Paulo, and several other
major world airports. These are valid routes since these airports are
connected by frequent shuttle services.
(E)
Be careful of "equipment."
Some airlines use trains or buses for part of their flights. This is
misleading and we have no technological means of filtering out these
segments, so it is up to the traveler to carefully check the
itinerary. Typical examples are Ottawa (Canada), Stuttgart and
Heidelberg (Germany), and Bern (Switzerland). In France, the
high-speed trains TGV are part of the airline timetables and carry
flight numbers: our system shows TRN under "equipment".
(F)
Double-check pricing.
Fees and taxes are complex. The airline reservation systems always
calculate taxes on the final itinerary. On the price quoting pages,
we only show you estimated taxes. Therefore, final charges are not
itemized until the credit card page. Do not claim you do not know
this. We will not refund charges that you did not read about because
you failed to double-check your pricing on the credit card page.
(G)
PLEASE makes sure names are correct
in spelling and that you have not switched the first and last names
around. If your name is different that how it would appear on a
passport, then please enter the name as it would appear on the
passport. If you are not flying internationally, then you still need
a driver's license or other government ID for check-in, and the name
on the ID must match the ticket. Email
us if
you have any question about names that you are booking. If you're
getting married or traveling overseas to get your passport redone
with a new name, please let us know. Also, let us know if you want to
know how to book two seats in a single name, so the passenger has
extra space.
TAXES
And GOVERNMENT FEES:
This
part of your bill is outside the control of Alferdowstravel.com or
any other travel agency.
TRAVEL
PROTECTION SERVICE:
We recommend all passengers purchase travel insurance to protect
against medical problems, family emergencies, military duty, etc.
(read the conditions of the policy). We sell insurance on the payment
form as an option.
PASSENGER
IDENTITIES:
The
names of the travelers must match their government-issued I.D. if
traveling within the US and must match the traveler's passport if
traveling outside the 50 states. Please note that once tickets are
issued, name changes are not allowed by most airlines. Do NOT book a
ticket in your own name with the hope of changing the name on the
ticket. Also, so not count on leaving us a message to cancel a
reservation you are making and to create a new reservation in the new
name, since reservations are usually auto-ticketed. Once ticketed,
reservations are usually nonrefundable. Airline tickets are NOT
transferable to another person. Please see section on booking
for others
BOOKING
FOR OTHERS:
Name
changes are usually not allowable, due to airline regulations. Also,
you cannot use either a paper ticket or e-ticket that has been issued
in someone else's name.
We are the only company on the
Internet allowing to book flights for others. The option will be
given to you when you enter the passenger details.
SITE
FUNCTION RESPONSIBILITY:
If
the site freezes up on you, or your internet connection fails while
you are booking, it is your responsibility to contact us to ask if
your booking was successful or not.
n
DOUBLE
BOOKING:
If
you make a mistake in a booking, do not make a second booking before
you inquire about canceling the first booking. You will be charged
processing fees for any booking you place, no matter if it is
eventually changed or cancelled.
CONFIRMING
RESERVATIONS and CONFIRMING TICKETING:
Most
reservations can be viewed at www.checkmytrip.com
seconds after the booking has been confirmed. Your six-digit
reference code should begin with X, Y, Z, 2, or 3 in order to use
checkmytrip.com. (For other codes, see further below). For
checkmytrip.com, enter your last name and the code we give you to see
your information. At first the reservation should show confirmed.
Later, toward the bottom, information saying "Ticket Issued"
will appear. If your flights leave in less than 10 days from the date
you book, and the reservation does not say ticketed within 48
business hours of the time you booked, please contact us right away
at support@Alferdowstravel.com. For bookings with a departure date
more than 2 weeks away it may take up to 5 days for ticketing to
occur, but certainly email us after five days if you would like us to
double-check with our consolidator to make sure they have not missed
your reservation for some unknown reason.
When looking at your
checkmytrip.com information, if it says you have been issued
e-tickets, then use the Print Itinerary button on the left side of
the web site to print out your details. If you print out details
before it says "Ticket Issued," it will lack ticket numbers
and will not be good enough to get you a travel visa, should you need
one for an international trip. The six-digit code we give you is not
the same reservation code the individual airline has for you. They
have their own code for the reservation, which you can find out when
using www.checkmytrip.com.
If the code we give you begins with X, Y, Z, 2, or 3, it will show up
at www.checkmytrip.com.
IF
YOUR RESERVATION DOES NOT SHOW TICKETS ISSUED within three business
days of your placing the reservation, please email us at
support@Alferdowstravel.com.
ROUTES
ORIGINATING OVERSEAS:
Sometimes,
we cannot ticket these reservations. You may receive a flight
confirmation, but our ticketing department reserves the right not to
ticket this type of reservation. Often we will try to help you out.
Otherwise, we will email you a rejection email. Make sure your email
address works. We do not call overseas phone numbers in these
situations. Our auto-ticketing system may charge your credit card,
but it will be refunded. Your bank will then be responsible to
release your funds back to you for re-use using their own timing.
RESPONSE
TIME:
Alferdowstravel.com
or one of our fulfillment partners will contact you by email within
24 business hours for your email flight confirmation notice.
Mostly
confirmations are within 30 minutes. For some, it may take up to 30
hours. This will very likely occur if you book any AirTran flights.
The confirmation you receive is saying there is indeed space left and
it is now reserved for you. However, fares
and space are not guaranteed until ticketing, fare validity review,
and successful credit card processing are complete.
Occasionally, an invalid fare unavoidable shows on our web site. This
happens more often with "special fares," since those are
manual contracts that our participating consolidators have to
manually enter into the system. If we find you have booked an invalid
fare, we will email you information about this and typically will
provide an alternative.
MESSAGE
BOX on the credit card page:
Statements
you place in the box are not conditions of purchase. Our system
auto-tickets many reservations, so it will be too late for an agent
to read the message in time. It is ineffective to tell us to only
process if you will receive an e-ticket.
AUTO-TICKETING:
If
the fares you searched are listed as "Regular Fares," they
might be automatically ticketed, in which case the travel agent
likely will not see messages you enter in the message box until after
ticketing is done and passenger names are finalized on the tickets.
So do NOT enter a message saying you want the ticket printed in
someone else's name that you did not enter as the "credit card
holder."
CANCELLATION
and CHANGES:
There
are two categories of cancellation/changes: (1) changes or
cancellations made by the airline without the passenger's agreement
and (2) changes or cancellation requested by a passenger.
(1)
The airline can change or cancel flight schedules due to weather,
natural disasters, world health or war/political problems, airline
bankruptcy, and capacity issues. Please be aware that a ticket
(electronic or paper) is a contract between an airline and a
passenger... Alferdowstravel.com or its fulfillment partners are
acting as agents for the airlines and cannot be held responsible for
any actions initiated by the airline. If the inconvenience is great,
the airline may agree to waive their portion of the standard
cancellation/change penalty, and a fare that ordinarily is
nonrefundable probably will become refundable. Airlines might also
offer other forms of compensation if a passenger is denied boarding.
If the airline merely changes your flight schedule and you decide
this is inconvenient and want your money back, we do not waive our
own portion of the change/cancellation penalty, and additionally, you
will not receive back processing/automation fees you have paid for
services rendered. The bulk of cancellation/change fees are the
airline's portion. Additionally, if the airline changes your routing
to or from your travel destination, you may need to have tickets
reissued. If there is enough time and you have purchased a
"special fare" (consolidator ticket), the airlines might
ask you to mail tickets back to our consolidator to be reissued
(otherwise the airline will do it at the counter).
(2) It is best
to assume you cannot change or cancel a ticket, since most of them
carry strong restrictions. For most
regular fares,
cancellation or change to the reservation are "not allowed"
as described under PENALTIES on the "RULES" pages. A few
airlines will allow you to change tickets for a fee, and there
might be no seats available on the new date of travel and/or you may
have to pay a base price difference. Customers will not be refunded a
processing fee during any refund, change, or cancellation process, no
matter the type of fare. Services are considered to have been
rendered.
For
special fares,
cancellation and changes to tickets often are possible, but are
subject to strong restrictions. The most basic information will be
given in the "PENALTY" section on "RULES" page.
You still might not be able to cancel a fare for refund or change it,
if certain conditions of the airline-consolidator contract are not
fully met. Each contract is different between each airline and each
of our participating consolidators. The penalty charges may be
charged BEFORE you receive your refund. Most refunds take 6-8 weeks,
but for a few airlines or debit cards, it could take up to six
months. A few refunds are nearly instantaneous (in-house charges made
by consolidators).
For some fares, changes are only
possible for the return flight, which is otherwise know as
"changes made after departure." For a one-way flight,
this means no change would be possible even if a price is showing for
changes on the web site.
For those special fares that allow
cancellation, you will definitely not be able to cancel if you
have used a portion of the itinerary already. Also, cancellation
of the actual itinerary must be executed prior to your outbound
departure time. If you do not know until the last minute that you
will be unable to use your tickets, you might not be possible to
reach us. However, you at the very least will need to call the
airline and ask them what to do to ensure you are not counted as a
no-show at the airport in case we are unable to cancel your itinerary
in time. Typically, you need to show up at the airport to cancel, if
you are unable to speak with one of our agents and get a guarantee
from the agent in time that the itinerary will be canceled in time.
Travel insurance is always recommended.
For special fare
tickets you wish to change, when allowed by the contract, cannot ever
involve a change in destination or departure location or choice of
airline. Making a "change after departure" does not
mean you can miss a flight and not contact the airline or us until
later to make a change. A "change after departure"
means a change of the return flight that is being changed after you
depart and prior to the currently booked date of return. Sometimes,
you cannot change the outbound date either, even if it is a
one-way! Also, you might not be able to significantly change your
length of stay, as certain fares have maximum and minimum stay
requirements. There is no technological way currently for us to
display each condition for each fare, so our web site says "strong
restrictions apply."
For a change of date, it is further
possible that new seats may not be available in the same "fare
inventory" so the change might not be possible. In such
cases, we will let you know if there are seats available in a higher
"fare Inventory" and what the price difference is that you
would have to pay if you elect to accept the new seats. Also, the
price structure might have changed since you first booked, in which
case your new tickets, in the same fare inventory, might now be a
higher price. This is typically not a large difference. If there is
too little time for you to mail tickets back for correction, reissue,
and reshipping to you in time for the flights, then you will need to
change by bringing the tickets directly to the airline's counter.
Your change fee may actually be less at the airport than when done
through our consolidator or us. The airline should be able to look up
our consolidator's phone number or you can take it off the bottom of
your checkmytrip.com or virtuallythere.com email itinerary.
When
a special fare can be cancelled or changed, you will have to mail the
tickets back to our participating consolidator that offers the fare,
unless you have e-tickets. For changes to e-tickets, the e-tickets
might have to be turned into paper tickets in order for an exchange
to be made. In that case you will be charged any fee the airline
charges to travel agencies for issuance of paper tickets. If you are
requesting a refund, it typically will take the airline 6-8 weeks to
refund the fare to your credit card, starting from the date our
consolidator has received the tickets back from you and has submitted
the tickets for refund to the airline. The time frame is less
predictable than that if you have used a debit card. It may take even
longer to show up on your credit card billing statement. Again, you
will not be refunded processing, shipping or automation
fees.
BACK-TO-BACK
TICKETING or MIXING OF ITINERARIES:
The
use of coupons from two or more tickets issued as round trip fares
for the purpose of circumventing restrictions is called "Back To
Back Ticketing" and is not permitted. Airlines and travel agents
are prohibited from issuing such tickets. Each airline reserves the
right to deny transportation to passengers found using tickets in
this manner. Travelers will be responsible for the difference between
the fare paid and the fare of the actual itinerary.
RECEIVING
NOTIFICATIONS FROM US:
The
most probable cause of not receiving an email confirmation from us is
very often because the customer has misspelled his/her email address.
Also, some customers' email accounts have junk mail filters, which
automatically file messages in a separate folder (or even destroy
messages!). In these cases, we don't usually receive a "Return
to Sender" email, and we have no way of knowing that the
customer has not received the message. Also, your email server may
not be operating for a time, or your mailbox just might be full and
thus our email will not get through. You will want to use
www.checkmytrip.Com
to see if your reservation has been confirmed, or if it says "Ticket
Issued" yet, or if it was cancelled, or if it has been converted
into e-tickets. We also send emails if your credit card is declined,
so you need to be careful to check up on your tickets.
CONTACT
ABILITY and CUSTOMER MISTAKES:
Our
primary contact method is email. Alferdowstravel.com is not liable
for problems related to customer's email problems or spam filters.
Also, it is the customer's responsibility to ensure that the correct
email address is given at the time of booking. We will try to contact
you on the phone number given to us during the reservation process if
we experience problems reaching you via email. Failure to be reached
does not relieve the customer from his/her payment obligations: your
credit card will be charged in either case.
An email confirmation
is sent as soon as the booking is completed (confirming the itinerary
and all charges, therefore acting as a receipt). If your credit card
is declined, Alferdowstravel.com cannot be held liable for delays or
time-sensitive price changes that may result before things are
straighten out with the credit card company. We will also not be
liable for delays caused by the customer entering an incorrect phone
number, misspelling of the name, wrong selection of destination or
flights, as well as other mistakes caused by the customer.
FARES
ARE NOT GUARANTEED UNTIL TICKETED
If
your credit card is declined, the fare may not be available anymore
after we contacted you to get an alternative payment method. In that
case, we will inform you and your booking will be deleted and your
credit card will not be charged.
SHIPPING
DELAYS:
Credit
card problems will delay shipping. Also, be advised that Federal
Express or UPS do not ship to PO Boxes. If your flight departs within
a week and a paper ticket is required, we will have to ship via
Federal Express or UPS overnight and we will need a physical
address.
If your shipping address is overseas and we cannot
electronically ticket your reservation, we will automatically ship
via Federal Express at a flat rate of USD 50.00 (USD 30.00 for
Canada) charged directly to your credit card.
SHIPPING
ADDRESS:
If
the shipping address is different from your credit card billing
address, indicate it in the remarks field on the last booking page.
Incorrect address information may result in additional mail routing
charges, particularly if the tickets are returned to one of our
ticketing agencies as undeliverable. Alferdowstravel.com will bill
shipments charges for each attempt to deliver tickets.
FAILURE
TO RECEIVE TICKETS:
If
you did not receive tickets, please check www.checkmytrip.com to see
if your reservation has even been ticketed yet or if it may even have
been cancelled. More likely, in case of e-tickets, nothing will be
mailed to you (not even a receipt). If you have e-tickets, our
ticketing department will send you an email, which can be used as a
receipt.
TICKETS
LOST IN THE MAIL:
If
you have paper tickets, and the postal service loses your tickets in
the mail or does not deliver them as soon as they say they can,
Alferdowstravel.com will not be responsible. This may mean you are
unable to receive your tickets before you leave on your flight. If
that happens, then you will need to file a lost ticket application
with the airline at the airport and allow extra time for this when
you leave home for your flight. You will need to buy new tickets from
the airline, and then apply for a refund from the airline. Each
airline has its own policies on this. The airline may require you to
make an additional charge on your credit card and follow their
protocols for getting a refund on the tickets that were lost. You are
welcome to file a claim with Federal Express, the U.S. postal
service, or any other carrier that loses your tickets for failing to
deliver your tickets within the time they promised. Some services
will require such a claim be filed through our consolidator or us.
Some services will only refund the value of the mailing fee that was
spent to ship the tickets.
Alferdowstravel.com and its
processors will not reimburse you for any lost ticket fees the
airline charges you, unless it is Alferdowstravel.com or its agents,
not the mail service, that lost your tickets. If the airline charges
a lost ticket fee, it will have to be paid by the customer, as this
is a service fee the airline is charging you. It is not a "penalty"
for the travel agency to pay.
CREDIT
CARDS:
After
confirmation and prior to shipping, the processor will attempt to run
your credit card. For purchases of $500 or more, you might be
contacted and asked to fax a copy of your photo ID and credit card
for credit card protection reasons. Failure to provide this may
result in cancellation of your booking.
Credit card billing
addresses need to be verified, which means we cannot accept cards
registered at overseas banks without extra written authorization. We
may ask you to fill out the form on our web site (if the fare is a
"special fare") or we may have to cancel the reservation.
In the case of "special fare," we may also be able to allow
you the option of sending us a money order and using a quick mail
service to send it to us. We will tell you which of our processing
agencies to make the money order payable to in that
case.
Alferdowstravel.com and its partners will not be held
liable for delays caused by credit or debit cards failing to go
through. There are many reasons a credit card can decline, such as
the billing address does not match sufficiently, there are not enough
funds, your last credit card payment has not gone through so you have
less funds available than your thought, your bank still has your old
address (you may have moved), etc. We are not liable for difficulty
you are caused by such delays. We cannot be expected to notify you of
this instantly, either, as we ourselves often need to first be
notified by whichever ticketing department is offering the fare you
booked. We will also not call a bank directly if the bank refuses the
charge without someone first calling them to confirm by phone.
DEBIT
CARDS:
If
your bank debit card has a Visa or MasterCard symbol, it can be used
to purchase flights. However, many of these cards have limits on how
expensive a transaction can be (may be as low as $300). The bank will
refuse charges greater than this amount. You may need to call your
bank for special authorization, if we tell you the card did not go
through. We are not liable for difficulty you are caused by such
delays.
SEATING,
MEALS, ACCOMMODATIONS of DISABILITY:
If you have any seat, special meal, wheelchair requests,
Alferdowstravel.com and its agents will try to accommodate these
requests provided you mention them in the "special remarks"
field on the credit card page. Please also enter your frequent flyer
numbers in that space. However, some airlines may not wish to assign
specific seats or reserve meals for you until the date and time of
your flight are closer than they are today.
OVERSEAS
FLIGHTS:
International
travel may require the need for valid travel documents such as:
passport, travel visa, re-entry permit, health certificate,
inoculation record, a ticket for the return journey or continuance of
your trip, or ANY combination thereof.
The responsibility for the proper documentation rests with the
individual passengers, not "Travel Agency Name". Concerns
about the required travel documents may be resolved by contacting the
appropriate consulate or embassy. If
traveling from the USA through Canada out to Asia or Europe,
you may be required to have a travel visa for Canada, depending on
your citizenship, even if you do not step off the plane while at the
stop in Canada. Japanese and Korean citizens, for instance, will need
a travel visa.
Some nations (for example: England, France, and
Philippines) require you to have sufficient evidence of a return
ticket or onward travel outside their country before you are allowed
to enter the country. In these cases, you will usually not even be
allowed to board the plane if you do not have the documentation.
Neither the airline nor Alferdowstravel.com will refund your
ticket.
Whether you need a travel visa to enter a foreign
country depends often on your length of stay and citizenship. Also,
some nations require a transit visa for you to pass through their
country even if you flight merely stops in the country while you stay
on the plane. Canada requires this for citizens of many nations, but
not for U.S. citizens. Travel visas can take time to obtain. We
cannot promise a travel visa service will complete processing of your
order in time for your travel. Alferdowstravel.com will not refund
passengers for being kept off the plane by airlines for travel
document problems. For certain bargain fares, if you are unable to
even begin your itinerary, you may be able to receive a partial
refund by mailing us, depending on the airline and circumstances.
Refunds will not be possible if your itinerary is not canceled prior
to the official departure time. Don't count on reaching us at the
last minute.
FLIGHT
BOARDING & OTHER RESTRICTIONS:
Book
tickets in each passenger's name as it is displayed on a government
issued ID. Check the spelling of passenger names, addresses, email
addresses, etc. before you finish the last step in the booking.
Children must have parent present at check-in. You should ask the
airline if any documents, such as birth certificate, might be needed
for boarding if a child does not have his/her own ID. Passengers will
be asked for photo ID at time of flight check-in. If the name on the
ticket and the passenger's ID do not match, the passenger will be
required by the airline to surrender the ticket and purchase the
applicable fare for the departing flight.
CHANGES
& SPONTANEOUS CANCELLATIONS MADE BY THE AIRLINE:
Airlines
reserve the right to cancel or change schedules without notice.
Schedules shown are based on expected flying times as indicated by
the airlines. Weather, war, health risks, natural disasters, simple
cost cutting and other factors may cause airlines to cancel or
re-schedule flights: an airline ticket is a contract between the
passenger (you) and the airline. Alferdowstravel.com and/or its
fulfillment partners act only as agents for the airlines and cannot
be held responsible for any inconvenience resulting from airline
decisions. A flight you booked on the site may even be cancelled by
the airline prior to us ticketing the reservation, in which case we
cannot promise you that we can find a similar inexpensive fare on
another flight. If an alternate flight at the same price and dates
cannot be booked, Alferdowstravel.com will not charge your credit
card.
In some instances, if airlines change flight times or dates
significantly, they might allow you to receive a refund. If the
airline wishes for you to have the Alferdowstravel.com or one its
fulfillment partners perform a refund or ticket exchange on their
behalf, we do charge fees. The airline might be waiving their own
portion of the change fee, but Alferdowstravel.com will not waive the
rest of the fee.
The airline could liquidate as a company and
not honor flights, and you may then not be able to receive a refund.
However, other airlines often offer specials to jilted customers from
a bankrupt airline.
You should always use www.checkmytrip.com
to check for updates on your reservation status and flight changes,
even after you see "Ticket Issued" or receive tickets in
the mail. You need to use this web site for flight change monitoring.
"CHARGE
BACKS" and CREDIT CARD DISPUTES:
The
total amount charged to your credit card will most of the time appear
as two separate types of charges -- charges by the airline (or
consolidator) and charges by our parent company, "Travel Agency
Name". However, the total amount charged to your credit card
(sum of these separate charges) cannot exceed the total amount shown
on the last booking page (flight + taxes + shipping + insurance). In
some instances, customers frivolously dispute one of the credit card
charges even though the charges are legitimate. By agreeing to the
terms and conditions of a purchase on our web site, the customer
assumes the burden of proof if he/she wishes to contest a charge on a
credit card for travel service purchased, or for any other fees ,
taxes or services as outlined to the customer during the booking
process. The customer also agrees that the bank will not be permitted
to make a charge back against "Travel Agency Name", a
consolidator or an airline, until Alferdowstravel.com and the bank
discuss the charges and the burden of proof is met. The customer also
agrees not to initiate a charge back if Alferdowstravel.com has
abided by the terms and conditions outlined in this document (which a
customer automatically agrees to by checking the required box on the
last screen during the booking process).
Should a customer charge
back the airline for reservations the airline would not normally
refund according to its own policies and regulations (airline rules
page) and the airline passes this charge on to Alferdowstravel.com or
one of its fulfillment partners, the customer agrees to refund that
charge to Alferdowstravel.com for the same amount plus a penalty of
50% (inconvenience compensation), as well as reasonable legal fees
spent to initiate proper civil proceedings (such as small claims
court) to recoup this loss.
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for, then please check the box that indicates that you understand and
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